Please note due to COVID-19 some customers may experience a 3 or 4 day delay with their delivery. We thank you for your patience.
Clothing, accessories and shoes
Gorman Online offer New Zealand Post Courier Post for $10.00 and FREE Courier Post on all orders $249 NZD and over.
Deliveries via New Zealand Post are only made on business days, and not on weekends or public holidays.
Delivered with Safe Drop - Orders will be left in a safe place if there is no one at the delivery address to sign for the delivery. If the delivery cannot be left in safe place, a calling card will be left in your mailbox advising of the New Zealand Post location where you can collect your delivery.
You can request to change your delivery method for your parcel with New Zealand Post via their website, once tracking details for your order are available.
We cannot accept responsibility for delays in delivery due to unforeseen circumstances, (e.g. strikes, floods etc).
Dispatch and delivery times
Orders are sourced and dispatched nationwide. We aim to dispatch orders within 1-3 business days after purchase. Occasionally, orders may need to be sourced from multiple Gorman locations. If this is the case, then your order will arrive to your shipping address in more than one parcel.
Please note that during SALE periods orders may take an extra 2-3 days to dispatch on top of normal dispatch times. Customers will be notified of any delays.
All orders are dispatched via New Zealand Post Courier Post. Please note, shipping times are in addition to dispatch times. For further information please refer to the New Zealand Post link provided; https://www.nzpost.co.nz/courierpost days for regional areas.
Please refer to the New Zealand Post website for further information regarding delivery times.
To track your order, please login to your account or check the shipping confirmation email and visit the tracking URL link made available to you.
Gorman Online recommends customers provide a secure delivery address, for example your place of employment. Gorman Online is not responsible for lost/stolen parcels.
If you’ve received a faulty or damaged item from an online purchase, please contact our customer service team on (03) 8420 0336 or via email@example.com and we will instruct you on how to return the item.
You can choose a refund or exchange if an item has a major problem. This is when the item:
- has a problem that would have stopped someone from buying the item if they had known about it.
- is unsafe.
- is significantly different from the sample or description.
- doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
Please keep your proof of purchase — e.g. your receipt.
We hope you love everything that you order from us, but if something isn’t quite right you have 14 days from the day you receive your parcel to return the item to us.
Full-priced items can be returned for an online credit (valid 3 years), an exchange where product is available or a full refund of the item(s) excluding shipping costs.
Sale & promotional items including flash sale styles can be returned for an online credit (valid 3 years) or an exchange where product is available.
For Final Sale / Non-refundable products returned due to change of mind, or does not meet the ACL criteria, the products will be returned to the sender via the marked address or via the details of the original purchase order where the parcel is un-marked. We are not liable for the loss or delay of return to sender parcels. All Final Sale / Non-returnable products will be marked on the product page and at checkout prior to purchase.
Hi-bye/Online Exclusive items can be returned for an online credit (valid 3 years) or an exchange where product is available.
Gorman Playground can be returned for an online credit (valid 3 years) or a refund if full price. Online orders can be returned and exchanged through Gorman Online returns or at a store location stocking Gorman Playground. Sunsuits cannot be returned or exchanged. Gorman Playground is available online and in selected store locations: Gorman Auckland & Gorman Wellington
Note: Returned item(s) must be unworn, unwashed, unused, in original condition with all labels/tags attached and returned within 14 days of receiving your product. For health reasons, we do not accept returns on the purchase of face masks, bathers or earrings unless exhibiting a genuine manufacturing fault. During sale periods, returns may take up to 10 days to process upon receipt.
Returns for items purchased through Gorman Online are only accepted via post and not in person.Gorman Online do not accept postal returns on items purchased in store.
In-store returns: Gorman Online orders are able to be returned instore, excluding sale, promotional and ''hi-bye'' products. Customer's have 14 days to return purchases. A printed copy of the order email is required when requesting a refund. The refund will be process back to the method of payment.
We hope you love everything that you purchase from us, but if something isn’t quite right, you have 14 days to return the item. Please see details below:
Full Priced Items
Items sold at regular retail price that are unwashed, unworn and unused in their original condition may be returned within 14 days with proof of purchase for a full refund or exchange.
Sale & Promotional Items
For items purchased on sale or during a promotional period, we will happily offer you an exchange within 14 days with proof of purchase.
If you require an exchange, please note that exchanges are subject to online availability. If your item is not available at the time of processing your exchange, you will receive a refund or online credit, dependent on whether the returned item was full price or sale. We cannot pre-order or hold stock. When returning shoes, shoe boxes must be intact.
Value of an item is determined by the amount paid and listed on your invoice. If you are exchanging for a completely different item, the value of the new item is determined by the online price listed at the time your exchange is processed. We cannot apply discounts from past sales/promotions.
Shipping and Extra Charges
You must tick the boxes on the returns form to allow us to charge shipping and exchange fees to your credit card, or instruct us to send a PayPal money request. Your exchange will only be submitted once the extra charges have been paid. PayPal money requests will be cancelled after 3 days of pending, if not accepted, an online credit will be created.
The Gorman Online store will not credit customs and duties paid on your order; this must be pursued by customers within their own jurisdiction.
As the Gorman Online store is not liable for the loss of the item being returned, we recommend sending your parcel with a traceable service.
All Gorman Online orders are able to be exchanged in-store, excluding ''hi-bye'' products. Customers have 14 days to exchange their order. A printed copy of the order email is required when making an exchange. Please note, that the Gorman Boutiques can only exchange for items of equal value or more. Furthermore, if you exchange an online order in store, the replacement item cannot be returned to Gorman Online.
We hope you love everything that you purchased from us, but if something isn’t quite right you have 14 days to return the item.
We are not required to provide a refund if you change your mind. On sale items we will happily offer you an exchange within 14 days with proof of purchase.
Items sold at regular retail price that are unwashed, unworn and unused in their original condition may be returned within 14 days with proof of purchase for an exchange or refund. For health reasons, there are no returns or exchanges on the purchase of Face Masks, bathers or earrings unless exhibiting a genuine manufacturing fault.
Returns for items purchased through Gorman Online are only accepted via post and not in person.
We have partnered with New Zealand Post to make your Gorman Online return easier.
If you have an account
To process the return request
- Go to the account menu, and click on My Orders, you will be taken to a page of all of your past orders
- Find the order you wish to return items from and click the "Return" link
- Follow the returns request process, on the last step you should be told "Your return has been successfully submitted", at the bottom of this page press "GO TO RETURNS"
To print the label
- On the My Returns page press "View Return" on the return you'd like to print the label for
- Press "PRINT RMA SHIPPING LABEL" to get the label, this needs to be used for the package
- Visit NZ Post to book a pick up of your parcel: NZ Post Book Pick Up.
Alternatively, you can visit a NZ Post store and send your parcel from there.
If you do not have an account
Please contact Customer Service to get your return label emailed to you, just press the Help link in the bottom right of this page to leave them a message.
Alternatively, you can post it to:
Gorman - New Zealand Returns
89 Ponsonby Road,
Grey Lynn, 1011